Shipping

Currently, CREMME only ships within Australia.

Free Standard shipping on orders over $120.

Standard domestic shipping via Australia Post (2-6 business days) — $10 flat rate.

Express domestic shipping via Australia Post (1-4 business days) — $15 flat rate

Please note Australia Post may experience delivery delays due to extreme weather and rail network disruptions.

Returns 

It’s important to us that you’re satisfied with your purchases; if for any reason you change your mind, we’re happy to refund all full-priced items.

To be eligible for a return, items must be received by CREMME within 14 days from delivery. 

Items must be in their original condition with all tags intact, unwashed, and unworn.

We will only cover the cost of postage on returns if your order is faulty. We do not cover the cost of postage on returns due to dissatisfaction or a change of heart.

For additional information, please email info@cremme.com.au 

Return Instructions 

Submit your order number and email info@cremme.com.au 

Once you have submitted your return, please post your parcel to the address below. We offer flat rate returns on Australian orders. A pre-paid returns label will be issued for a flat rate of $12.00, which will be deducted from your refund at the time of processing.

CREMME Returns

104 View Street,
Annandale, NSW 2038

Please note, that local post services can take 5–7 business days to return your parcel. At that point of processing, we will confirm its arrival, and your refund, exchange, or store credit will be applied. We appreciate your patience. 

Exchanges

We offer exchanges on full-priced items submitted within 14 days. To organise an exchange, please email info@cremme.com.au with your Order Number.